Thank you for shopping at TopStl.com. We value your satisfaction and strive to ensure you have the best experience with our digital products. Please read our return policy carefully before making a purchase.
Digital Products
Our products consist of digital STL files for 3D printing, which are non-tangible and non-returnable. Once the files are downloaded, the sale is considered final.
Refunds
Refunds are not offered for digital downloads unless there are exceptional circumstances such as:
- Defective Files: If the STL files you receive are corrupted or incomplete.
- Wrong Product Delivered: If you receive an STL file that differs from what you ordered.
In these cases, please contact us within 7 days of your purchase with the following details:
- Your order number.
- A description of the issue.
- Screenshots or other supporting evidence.
We will assess the issue and either:
- Provide a replacement file.
- Issue a refund if a replacement is not possible.
Contact Us
If you have any questions about our return policy or need assistance, please contact us:
- Email: [email protected]
Exceptions
Refunds or replacements will not be granted in the following scenarios:
- Change of mind after purchase.
- Incompatibility with your 3D printer or software.
- Files damaged or modified after download.
Recommendations
We recommend verifying that your 3D printer and software are compatible with STL files before making a purchase. Additionally, ensure you review the product details and preview images carefully.
Thank you for choosing TopStl.com for your 3D printing needs